Store Manager Michael Kors

STORE MANAGER MICHAEL KORS KARAWANG OUTLET

POSITION SUMMARY

As the Store Manager, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and achieving sales targets. This position demands a leader with high enthusiasm, energy, and a passion for driving results. You will utilize your strong knowledge and experience in customer behavior and client telling to create personalized shopping experiences that build customer loyalty and increase sales. You will lead a team, maintain inventory integrity, and ensure the store consistently meets the brand’s high standards of service, visual merchandising, and operational excellence.

KEY RESPONSIBILITIES

Leadership and Team Management : Lead, motivate, and develop the store team to achieve high performance. Foster an energetic and positive working environment that promotes teamwork, enthusiasm, and a high level of customer service.

Sales Performance : Drive store sales to meet or exceed targets. Utilize your knowledge of customer behavior and trends to identify sales opportunities, guide the team, and execute strategies that boost revenue.

Customer Service Excellence : Ensure that the team delivers an outstanding and personalized customer experience. Utilize strong client-telling techniques to effectively engage with customers and build long-term relationships. Monitor and improve customer satisfaction and Mystery Shopper results.

Inventory Management : Maintain a high level of inventory accuracy by minimizing losses, conducting regular stock counts, and ensuring that stock is well-managed. Ensure store stock levels are aligned with customer demand and sales trends.

Visual Merchandising and Store Presentation : Ensure the store is visually appealing and aligned with brand standards. Oversee product displays, signage, and store layout to create a dynamic and engaging shopping experience.

Operational Excellence : Oversee all daily store operations, including opening and closing procedures, cash handling, and maintaining store policies. Ensure compliance with all company standards and procedures.

Staff Scheduling and Development : Create staff schedules that meet business needs while promoting a healthy work-life balance. Provide consistent feedback, training, and development to help the team grow professionally.

Customer Engagement and Relationship Building : Utilize strong client-telling techniques to actively engage with customers, understand their needs, and tailor product recommendations. Encourage repeat business and build customer loyalty through personalized service and brand knowledge.

Performance Monitoring and Reporting : Monitor KPIs, such as sales, customer service standards, inventory accuracy, and operational efficiency. Regularly assess store performance and implement strategies to address areas for improvement.

Achieve and exceed store sales and revenue targets.

Maintain exceptional customer service standards, as measured by Mystery Shopper reports and customer feedback.

Ensure high levels of inventory accuracy and stock management, reducing shrinkage and maintaining optimal stock levels.

Drive customer loyalty and repeat business through effective client telling and relationship-building.

Maintain high visual merchandising standards to ensure the store aligns with brand identity.

Develop a high-performing team with strong product knowledge and customer service skills.

QUALIFICATIONS & REQUIREMENTS :

Proven experience in retail management, with a strong track record in customer service, sales, and team leadership.

High enthusiasm and energy with a passion for driving sales and customer engagement.

Strong knowledge and experience in customer behavior, client telling, and personalized selling techniques.

Exceptional leadership, communication, and organizational skills.

Ability to manage multiple tasks, prioritize effectively, and make quick decisions under pressure.

Excellent problem-solving skills and a proactive approach to resolving challenges.

Solid understanding of inventory management, retail operations, and visual merchandising principles.

Proficiency in Microsoft Office and retail management software.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a store manager?

Do you have experience with inventory management?

How many years of retail management experience do you have?

Do you have experience in a sales role?

Which of the following Microsoft Office products are you experienced with?

Retail & Consumer Products 101-1,000 employees

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam.

Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram : #Valiram.

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam.

Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram : #Valiram.

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