Collection Analyst

Overview

Our client is a leading player in consultancy and financial technology, uniquely positioned to serve the Asia-Pacific region with a focus on distressed assets. Leveraging state-of-the-art technology and a robust platform, our client provides specialized services in loan consolidation and refinancing, tailored to meet the distinct needs of both consumers and businesses. By drawing on strong partnerships and deep industry expertise, they are committed to reducing the distressed asset market, fostering recovery, and driving growth. With a client-centric approach, they offer personalized solutions to address specific financial challenges and goals. Currently operating in stealth mode, our client plans to emerge from this phase post-2024, making this an exciting time to join their innovative journey.

Position Summary :

Our Client islooking fora proactive and results-driven Collection Analyst with 1-3 year of experience in lending to join their team. The ideal candidate will focus on effectively recovering outstanding debts through telecalls, field visits, WhatsApp reminders, video messaging, and other innovative approaches. The Collection Analyst will ensure all collection activities are conducted within ethical standards to minimize loss rates.

What Will You Do?

• Debt Recovery : Conduct telecalls to customers with overdue accounts to remind them of their repayment obligations.
• Debt Recovery : Send regular WhatsApp reminders to customers about their outstanding payments.
• Debt Recovery : Utilize video messaging to communicate with customers, providing a personal touch to collection efforts.
• Debt Recovery : Assist in automating all the above collection activities.
• Debt Recovery : Perform field visits (if necessary) to engage with customers and discuss repayment plans personally.
• Debt Recovery : Build and maintain positive relationships with customers to facilitate timely repayments.
• Debt Recovery : Address and resolve customer queries and concerns related to their outstanding debts.
• Debt Recovery : Educate customers on the importance of maintaining good credit standing and non-payment consequences.
• Debt Recovery : Develop and implement innovative approaches to debt collection that align with company policies and ethical standards.
• Debt Recovery : Experiment with new communication methods and tools to improve customer engagement and repayment rates.
• Compliance and Ethical Standards : Ensure all collection activities comply with relevant laws, regulations, and company policies.
• Compliance and Ethical Standards : Maintain high ethical standards in all customer interactions and collection efforts.
• Compliance and Ethical Standards : Document all collection activities accurately and maintain up-to-date records in software.
• Performance Monitoring : Track and report on collection performance metrics, including recovery rates and delinquency rates.
• Performance Monitoring : Collaborate with the Collections Manager and Product Team to develop and implement action plans to improve collection outcomes.

Requirements

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