Quality Control / Assurance Supervisor Collection (Finance Industry)

Quality Control / Assurance Supervisor Collection (Finance Industry)

We Pinjamin, part of KN Group, currently seeking a Quality Control / Assurance Supervisor to support our Regional Risk, Collection, and Quality teams. We are looking for someone with strong analytical and communication skills, excellent English proficiency, and the ability to coordinate effectively across departments. This role is designed for individuals eager to take on greater responsibility in risk management, quality assurance, and compliance within a dynamic fintech environment.

Responsibilities :

Ensure collection agents adhere to internal SOPs and comply with external regulations, particularly OJK (Otoritas Jasa Keuangan) guidelines.

Supervise and support the local QC team in monitoring collection calls and ensuring service quality.

Review and evaluate call interactions (including Mandarin-speaking borrowers where applicable) and provide structured feedback.

Coordinate with internal teams (Collection, Compliance, and Training) to resolve issues and improve performance.

Assist in organizing training sessions or refreshers for collection agents, with a focus on multilingual borrower communication.

Prepare documentation and reports for internal reviews and audits.

Propose and support process improvements, especially in workflows involving bilingual cases.

Requirements :

At least 3–5 years of total experience in Quality Control / Quality Assurance / Call Monitoring , ideally in a P2P lending or financial services company.

Strong English proficiency (spoken and written) – mandatory.

Mandarin Proficiency is Preferred - non mandatory

Strong organizational and coordination skills.

Confident in managing or assisting a small team and working with cross-functional departments.

Comfortable learning new systems, tools, and procedures.

Willingness to learn about OJK regulations and the fintech / P2P industry.

Management mindset : not just an executor, but a leader who can take initiative, build strategy, and drive improvement.

Ability to think logically, analyze problems, and propose structured solutions.

A proactive, detail-oriented, and disciplined working style.

Nice to have :

Mandarin proficiency verbal & written

Certification in AFPI, Finance Risk & Compliance, or any related

Experience working in a registered and licensed P2P lending / E-Wallet / Finance company under OJK.

How many years\' experience do you have as a finance supervisor?

What\'s your expected monthly basic salary?

Which of the following types of qualifications do you have?

Which of the following languages are you fluent in?

Are you willing to undergo a pre-employment background check?

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