Team Leader Collection Support Quality Assurance, Operations, SeaBank

Overview

Team Leader Collection Support Quality Assurance, Operations, SeaBank

Evaluate all documents and work papers related to quality checking in the Collection & Asset Recovery Division. Monitor the precision and accuracy of the QA implementation process. Review all reports related to billing code of ethics verification reports for internal and external parties. Examine the reports related to the results of the code of ethics examination. Provide recommendations based on inspection results to trainers and related functions in the Collection & Asset Recovery Division. Coordinate with partners regarding QA findings. Monitor the progress of implementation of improvement plans by partners based on QA findings. Review and evaluate team performance, provide learning opportunities or training, and taking corrective action, for the team to work with maximize your potential. Prepare each team performance report weekly, monthly, yearly to support evaluate future team performance.

Responsibilities

• Evaluate all documents and work papers related to quality checking in the Collection & Asset Recovery Division.
• Monitor the precision and accuracy of the QA implementation process.
• Review all reports related to billing code of ethics verification reports for internal and external parties.
• Examine the reports related to the results of the code of ethics examination.
• Provide recommendations based on inspection results to trainers and related functions in the Collection & Asset Recovery Division.
• Coordinate with partners regarding QA findings.
• Monitor the progress of implementation of improvement plans by partners based on QA findings.
• Review and evaluate team performance, provide learning opportunities or training, and taking corrective action, for the team to work with maximize your potential.
• Prepare each team performance report weekly, monthly, yearly to support evaluate future team performance.

Requirements

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