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Customer Support Executive

StaffAny Private LimitedIndonesia

30+ days ago

Job description

StaffAny’s mission is to shape and empower the future of work. As the Customer Support Executive, you will help our clients achieve product value and customer satisfaction by being the first point of contact and ensuring that queries are resolved promptly, across our different support channels.

You Are

Highly proficient in writing and speaking in English
Highly proficient in writing and speaking in Bahasa Indonesia
Fresh graduates are welcome to apply
Ability to demonstrate diplomacy, empathy, and problem-solving skills while working through tough customer issues
Able to work on rotating shifts
Based in Bali, Indonesia
Bonus if you have Excel skills
Bonus if you have prior experience with customer service / support
Bonus if you are proficient in writing and speaking Mandarin

You Will Find Yourself

Supporting customer queries, resolving customer escalations and restoring customers’ path to success across our different channels of live chat, email, WhatsApp, call, online, and / or in-person meetings.

Assisting in the setup of our customers, which might involve some basic Excel skills.

Iterating on our external help articles and internal support SOPs.

Helping to drive customer success to get the outcomes through the entire life cycle to ensure adoption, growth, and renewal.

Cross-collaborating with multiple departments (from sales to product to engineering) to best set our customers up for success.

Acting as the voice of our customers (VOC), conveying needs and issues internally across departments.

Documenting customer interactions and success stories, and making them referenceable.

Success Indicators

Time to first response

Time to resolution

Customer reviews

CSAT score

The Offer

Growth opportunities within a 12-24 months window.

Be part of a fast-paced growth environment, and work together with a passionate and driven team.

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Executive • Indonesia

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