Telco Senior Account Manager

Overview

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Responsibilities

• Proactively cultivates relationships with customers and uses Microsoft sales strategies to establish alignment and secure buy-in and execution.
• Proactively develops a comprehensive understanding of customer's needs and strategies, priorities, and industry direction.
• Leads digital transformation to drive business outcomes and create business value for customers.
• Develops and oversees the execution of account plans to ensure engagements yield high volume sales for both Microsoft and the customer.
• Thinks strategically about account planning, setting standards and priorities, outlining where to and how to invest resources.
• Oversees complex accounts and leads planning and prioritization efforts to ensure appropriate responses to account needs.
• Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies.
• Leverages key executive relationships to build trust with the customer organization.
• Leverages best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise.
• Translates features into business impact and outcomes that accelerate the customer's digital presence.
• Develops compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes.
• Develops and implements plans for maximizing upselling / cross-selling opportunities in certain accounts.
• Proactively coordinates with network of industry experts to build strong knowledge of the industry and the competitive landscape.
• Account Management : Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts.
• Account Management : Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts.
• Account Management : Coordinates with industry experts to identify new business opportunities and drive account growth.
• Account Management : Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensure achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes.
• Account Management : Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions / Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
• Strategic account planning : Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.
• Strategic influence : Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.
• Expansion of partner network : Expands network of key internal (e.g., Industry Solutions) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions.
• Engages with partners to promote long-term, mutually-beneficial business and technology transformation strategies; drives joint solutions with partners and collaborates on opportunities.
• Oversees a complex / multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs; develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring alignment with business priorities.

Customer Engagement

Industry Knowledge

Sales Excellence

Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job details

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