Head of Operations

Overview

Job Title : Head of Operations

Company : Cove

Location : Jakarta, Indonesia

Job Type : Full-time

Reports To : Country Director of Commercial & Strategy

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Believing in the power of a team, Cove aims to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. The Jakarta office is located in the Blok M area and is accessible by public transport, with a focus on work-life balance.

What You’ll Be Doing

• Key member of the Cove Indonesia cross functional leadership team
• Managing the operations team, motivating and building a strong working culture, and measuring and managing individual and team performance to achieve company objectives
• Partnering with the tech team to design, develop and deploy technologies that improve the efficiency of our operations
• Owning the opex budget, maintaining tight controls and identifying projects to increase efficiencies through vendor management, maintenance initiatives, etc.
• Owning the ops S,G&A budget to decouple manpower cost growth from revenue growth and progress towards profitability while maintaining strong customer service
• Owning the capex budget and driving efficiency on spend per room through supplier partnerships and procurement initiatives
• Growing the analytics capabilities of the team for comprehensive tracking of operational efficiency and customer service metrics
• Handling escalated tenant complaints or high-risk issues and resolving them in the best interest of Cove
• Developing robust SOPs, training, and supervision to ensure organizational excellence
• Establishing Cove’s standard of service and building a customer-focused mindset
• Maintaining positive relationships with landlords to run properties to Cove standards
• Ensuring timely property onboarding in line with budget and safety / regulatory requirements

What Makes You a Great Fit

Seniority level

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