This job offer is not available in your country.
IT Support
PT. Metrodata Electronics Tbk.Jakarta Barat, Jawa, Indonesia1 day ago
Job descriptionPengalaman minimum 2 tahun. Memiliki pengetahuan dalam Sistem Operasi (Windows) Memiliki pengetahuan dalam fitur Sistem Operasi (Hibernate, Offline File Sync, konfigurasi printer, Security Account, Shared Folder, Home Directory) Memiliki pengetahuan di MS. Office terutama untuk Outlook. Memiliki pengetahuan dalam sistem email. Memiliki pengetahuan dasar dalam jaringan computer. Memiliki pengetahuan instalasi standar dan pemecahan masalah aplikasi standar. Memiliki pengetahuan proxy system dan konfigurasi pengguna. Komunikasi yang baik dalam bahasa Inggris (Lisan / Tertulis). Sikap yang baik (misal : disiplin)
Responsibilities
- Melakukan klasifikasi insiden, memprioritaskan, berkorelasi dengan insiden lain yang dilaporkan dan mencocokkan dengan kesalahan yang diketahui.
- Menerima laporan insiden dari Pengguna melalui telepon atau email & mencatat semua detail insiden yang diperlukan pada sistem manajemen insiden.
- Dukungan tingkat pertama untuk mencoba menyelesaikan insiden tersebut, menggunakan remote control jika perlu untuk resolusi insiden.
- Jika insiden tersebut memerlukan eskalasi ke Support level 2, staf Bagian Layanan akan membuat perintah kerja dan menugaskannya ke teknisi tingkat 2 yang sesuai.
- Lacak insiden sampai penutupan dan tetap memperbaharui status insiden tersebut kepada Pengguna.
- Meneruskan permintaan layanan ke teknisi IT yang tepat, sesuai dengan prosedur permintaan layanan
- Melacak permintaan layanan hingga penutupan dan tetap memperbaharui status insiden tersebut kepada Pengguna.
Minimum Qualifications
#J-18808-Ljbffr
Create a job alert for this search
It Support • Jakarta Barat, Jawa, Indonesia
Related jobs
We are seeking a proactive and tech-savvy IT Support Staff (L1) to join our dynamic IT team in a Logistics company.In this role, you will be the first point of contact for technical support request...Show moreLast updated: 30+ days ago
Support Infrastructure Regionally.Proactively maintain branch equipment i.UPS, Switches, CCTV, Access Control.Maintain personal computers, Laptops, headsets and Operating Systems (MS windows and of...Show moreLast updated: 2 days ago
- Promoted
IT Support
CakapTangerang, Banten, Indonesia Manage and maintain office internet / wifi networks to ensure stable connectivity.Oversee laptop handover for new hires and retrieve devices from offboarding employees.
Maintain an inventory of IT ass...Show moreLast updated: 30+ days ago
- Promoted
IT Support
PT Surya Asia GemilangDepok, Jawa Barat, Indonesia Memastikan perangkat komputer semua user berjalan dengan baik.Memastikan semua jaringan komputer berjalan dengan baik.Mengerti Database (Nilai Plus).
Pendidikan min D3 / S1 (Informasi Teknologi).Pen...Show moreLast updated: 1 day ago
IT Support Staff (Logistics)
byOrangeJakarta, DKI Jakarta, IDQuick Apply
- Promoted
IT Support Consultant
PT Drose Konsultasi IndonesiaDepok, Jawa Barat, Indonesia Provide daily technical support to clients, including hardware, software, networking, and operational systems.Conduct regular onsite visits to client offices (around 2–4 times per week) for system ...Show moreLast updated: 16 days ago
- Promoted
IT Infrastructure Staff
PT Plaza Nusantara RealtiJakarta Utara, Jawa, Indonesia IT Support Staff position is formed to take care of day-to-day IT activities and operational tasks, supporting users across all departments and locations.
IT Support Staff will conduct & maintain : .I...Show moreLast updated: 5 days ago
- Promoted
IT Support
TorayJakarta Timur, Jawa, Indonesia Century Textile Industry Tbk (CENTEX).Business Category : Fibers & Textiles.Language Skills Fluent in English at least passively.
Job Description Supporting IT activitity in all production line.Educ...Show moreLast updated: 13 days ago
- Promoted
IT Application Support (Implementator)
PT Data Integrasi InovasiTangerang, Banten, Indonesia Menangani keluhan dan memberikan solusi terkait software kepada client.Melakukan implementasi dan pengujian software sebelum digunakan client.
Menyusun panduan dan dokumentasi penggunaan software.Be...Show moreLast updated: 12 days ago
- Promoted
IT Support
PT. Metrodata Electronics, TbkJakarta Utara, Jawa, Indonesia Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia.Over the course of nearly five decades, the Company has been forging strategic ...Show moreLast updated: 5 days ago
- Promoted
IT Application Support (Java)
PT. Wide Technologies IndonesiaJakarta Selatan, Jawa, Indonesia We are seeking a skilled and proactive.The ideal candidate will provide technical support, resolve application issues, and ensure the seamless performance of software systems in a production enviro...Show moreLast updated: 15 days ago
- Promoted
IT Support
PT Senja Karya RotindoJakarta Selatan, Jawa, Indonesia Menginstall atau memasang system operasi pada sebuah komputer.Menginstal dan mengkonfigur anti virus.Memasang dan memastikan bahwa system pengaman mampu melindungi komputer dan kerahasian data dari...Show moreLast updated: 1 day ago
- Promoted
IT support
PT STUDILMU TEKNOLOGI GLOBALKelapa Gading Timur, Jawa, Indonesia We are seeking a dedicated and experienced IT Support specialist to join our dynamic team at PT STUDILMU TEKNOLOGI GLOBAL'.
In this full-time role, you will be responsible for providing technical su...Show moreLast updated: 1 day ago
- Promoted
IT Application Support
Talent InsiderJakarta Pusat, Jawa, Indonesia Talent Insider is an upcoming HR Consultancy Service, founded in 2021.Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & I...Show moreLast updated: 30+ days ago
- Promoted
IT Helpdesk & Support
PT Bank Neo Commerce TbkJakarta Utara, Jawa, Indonesia PT Bank Neo Commerce Tbk, formerly PT Bank Yudha Bhakti Tbk, is an Indonesia-based company primarily engaged in the banking business.
The Company operates as a technology-based bank.The Company serv...Show moreLast updated: 13 days ago
- Promoted
IT Support - ITSUP
SoltechDaerah Khusus Ibukota Jakarta, Jawa, Indonesia Soltech Data Indonesia is a company that focus on IT Outsources and Managed Service Provider.The ultimate benefit of a managed services provider is its ability to lower business costs.By providing ...Show moreLast updated: 29 days ago
- Promoted
IT Support (Telephony)
SoluixTangerang, Banten, Indonesia Infrastructure Availability & Performance.Bachelor’s Degree in Information Technology or a related field.Quick and timely problem-solving skills.
Ability to work efficiently as part of a team.Good s...Show moreLast updated: 30+ days ago
IT Support
CartrackKecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, IDQuick Apply
- Promoted
IT Support
Humana International GroupDaerah Khusus Ibukota Jakarta, Jawa, Indonesia Bachelor degree in major IT / Informatics Engineering / Computer Science.Have 2-3 years work experience in IT Infra Support & Operation.
Have good analytical skills to analyze problems systematically.Ab...Show moreLast updated: 30+ days ago
- Promoted
IT Support
Gushcloud IndonesiaJakarta Selatan, Jawa, Indonesia We are seeking a highly skilled IT Specialist to join our team.The IT Specialist will be responsible for optimising IT support related to financial performance, managing IT costs, ensuring cost eff...Show moreLast updated: 20 days ago