VIP Relationship Manager

NOBI helps people easily get more from their crypto asset & simplify their crypto investment experience. Our engineering team run hundreds of blockchain nodes, integrates with numerous DeFi smart contracts and run numerous real time robo trading to simplify the life our customers.

We’re here so that everyone can be part of the global cryptocurrency movement. Join us.

Job Description

To manage and grow relationships with high-value clients (VIPs, institutional partners, HNWIs) by delivering premium support, personalized services, and strategic account management that drives revenue growth, client satisfaction, and retention. The VIP Relationship Manager will work closely with the Chief Marketing Officer to align client engagement strategies with overall company objectives and also identify new business opportunities.

Duties & Responsibilities

1. VIP Client Relationship Management

• Serve as the primary point of contact for VIP and strategic clients.
• Build strong, trusted relationships to support retention and growth.
• Ensure timely responses and high-touch service through all communication channels.

2. Onboarding & Compliance Coordination

3. Growth & Revenue Enablement

4. Retention & Loyalty

5. Event and Experience Management

6. Strategic Reporting

Qualifications

3-5+ years in client-facing or relationship management roles, ideally in crypto, fintech, private banking, or tech.

In-depth understanding of Indonesia’s crypto ecosystem and trading culture

Excellent interpersonal and communication skills, with a client-first mindset.

High adaptability and availability across time zones if needed.

Fluent in English and Mandarin (additional languages are a plus).

Additional Information

Fluent in English and Mandarin (additional languages are a plus).

#J-18808-Ljbffr